General Information

General Information

STOCK ART: All graphic designs shown on garments throughout this catalog are available. If you have a specific layout or concept in mind other than what is shown, please be sure to describe it in detail on the order form. A vast library of art, such as mascots, sports logos, etc., is also available upon request.

CUSTOM ART: Enjoy the convenience of custom art with OA Apparel! For the rare occasion a design requires an extensive amount of an artist’s time, we reserve the right to request another form of artwork as it may be deemed necessary. If another form of artwork is not available, a $120.00 per hour charge may apply. OA Apparel reserves the right to define complicated art.

ARTWORK APPROVAL POLICY: OA Apparel will not begin production on any order until a written artwork approval is received or submitted to Production will begin upon receipt of approved artwork (this policy is also in effect for repeat or As Had orders). We cannot accept changes to any order after artwork approval is received.

PRODUCTION TIME: OA Apparel reserves the right to adjust the lead time based on the size of the order and availability of capacity. Orders do not officially begin until all size/order information is received and complete. Incomplete orders will be sent back to the customer for more information until all information needed to process the order is provided. Delivery dates will be quoted in each order confirmation and will be based on current capacity. All orders must be submitted to an OA Apparel

COLOR MATCHING: Scientifically, it is not possible to achieve a perfect color match from one Sublimation garment to another, Therefore, we cannot guarantee a perfect match from order to order or from one fabric to another. This includes fill-ins from previous orders.